Wanna Tick Off Hotel Guests? Charge for Wi-Fi - TIME

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Wanna Tick Off Hotel Guests? Charge for Wi-Fi
TIME
Turns out hotel guests don't like getting charged for something they can widely get for free outside the hotel. In the latest hotel satisfaction survey, properties that charge for Wi-Fi received significantly lower ratings than those offering Wi-Fi for ...
Wi-Fi fees drag hotel satisfaction downCNN
Hotel guests unhappy with Wi-Fi and resort fees, survey findsSan Jose Mercury News
Hotel satisfaction drops, study says, on concerns about servicesLos Angeles Times

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