I am moving and Telus disconnected my phone and TV 2 weeks ago. I have yet to have services installed at my new location. As I am transitioning to the new location I gave them the option to at least restore services to my old address a week ago so they could get the move organized - still no working services at either address.
Every appointment they have made, which they also send an email confirmation with, has been changed without any notice to me. The issue has been escalated with a Manager who seems to only work 2 days a week and doesn't care to return calls, even when she says she will follow up.
Between house and mobile, I pay around $400/month. Between my wife and myself, we now have 9 hours invested in this issue (more than Telus I'm sure) - We deserve better than this.
Someone please contact me - Escalation reference number XXXXX
Joe
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