4K PVR only allows 3HD streams

[news]

[wireless]

Tells advertises that I should be able to record up to 5 HD streams but my PVR only allows 3 HD + 1 SD. I called and was told it was because that's what my account is set up for.
But I haven't found anywhere on their websites or on my account where this limitation is mentioned or upgradable.
I don't want to spend another half an hour on hold just to get the answer. Anyone have the same or know where this is mentioned?

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