new customer

[news]

[wireless]

I have recently moved from another company to Telus at the end of December 2016, a customer representative came to my door and offered Telus explain the cost to me and I decided to switch to Telus. I am enjoying the opportunities that are available. the problem I am having is my TV keeps freezing up on me and goes to the you have lost the connection. it happens numerous times a day and they last for 30 seconds to 2 plus minutes. I contacted Telus and they sent over a tech and he stated that we find with these older homes the wiring does not work and it bounces around. I was advised that I would have to have the wiring replaced at a cost of $75 plus to me. I was surprised and very disappointed, at no time during any conversation with the rep who came to my door or the installer who came to my house was I advised that there was a potential problem with the wiring in older houses and that I may have to replace at my cost. if I was advised from the get go before I was obligated to sign a two year contract of the potential problem. I may have decided against the switch. I should have at least had the opportunity to make an informed decision.
I believe that Telus should fix the problem with the wiring and absorb the cost or at least give me a credit if I have to pay up front.
I believe this was an honest mistake by Telus Rep, not informing me of the potential problem, the alternative would be that Telus was deceptive, misleading and dishonest and I do not want to believe Telus would stoup to this level to gain new longterm customers.
anu suggestion on how to get Telus to correct their error would be appreciated.

Casey


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