New 4K PVR - HDCP Error Through Denon Amp

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Hi all,

Hoping to get some guidance about a recent issue I have been experiencing with my Denon AVR-X4200W. I was recently provided with a 4K Arris PVR from Telus. My TV itself is not 4K, it only supports 1080p which is fine for my needs right now.

When I connect the PVR directly to the TV, everything works fine. I'm able to get the picture and the sound from the TV.

The problem is that I get the following error when I connect the PVR to the Denon receiver inputs "This content can not be displayed because your TV does not support HDCP 2.2". I can hear the sound coming from the speakers but no picture at all.

On the PVR, the video output is set to 1080p not 4K resolution. I reached out to Denon's support and they believe the problem is the PVR. They think that there is a "handshake" issue between the PVR and the receiver, i.e. the receiver thinks it's getting a 4K instead of the 1080p signal through HDMI and the receiver is trying to pass through the 4K to a TV that is not able to process the signal.

Denon thinks the only way to resolve this is for Telus / Arris to do a firmware update on the PVR.

I'm now stuck since the PVR


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