Fed up with Telus

[news]

[wireless]

I've had issues with my home internet. It started off sporadic, called in, had someone come install an extender on the main floor. At that time I was told if I have more issues, there's nothing Telus will be able to do (??)

Fast forward a couple years later. Yes, still had issues but not as bad, Until a couple months ago. It keeps cutting in and out, to the point where this morning I got a text saying I used all my data on my phone. Not impressed one bit. I have tried to call in before, only to sit on hold for 30 minutes or more. Today I spent over an hour on hold, 2 different calls, ended up hanging up, have better things to do with my time. Tried the telus chat, got a message saying I"m 11th in cue. So what, sit around and wait another hour before I finally get to talk to someone?? No thanks.

I am absolutely fed up. I pay a small fortune for my home services, I expect them to work properly, and I expect to not have to spend an inordinate amount of time on hold when I have an issue. Now I'm out of data on my cell phone because of this BS and not impressed at all. I will try calling in first thing tomorrow morning and either they fix it, credit me for my cell overages and for the headache of the wifi cutting in and out, or I'm done with telus (as is, going to change them as my cell provider once my contract is up, after over 15 years with them!)

Anyone else having these issues?


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