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I have had so many problems with Telus and love the word 'Communication!'. We had emails, and phone calls and a technician came out to fix the tv! The communication was awful, one manager, I believe Michele was her name , had no customer experience as far as we are conerned. After the emails and phone call and basically having to keep going to the Telus box we asked for a technician. She said no, see how it works now!!! Great PR. Anyhow had to phone back and go through this and that again we finally got a technician. Josh was the last representative who did this for us. The technician came and it worked for an hour or so. I phoned him and left a message, no return call!! So back to Josh and him resetting and us doing things our end. It worked BUT it keeps cutting out again and freezing. Netflik is bad too.
I keep wondering, do I phone again or quit Telus?
No one has followed up!!



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