Cancel brand new service agreement - not past the 10 days yet

[wireless]

So I've tried twice to cancel a service agreement (that I didn't sign) by calling Telus - I never receive a confirmation email that I cancelled (even though I am promised one). Do I have to submit something in writing? And where am I supposed to mail it if I am?

And WHY does Telus say they'll cancel it over the phone - and then NOT cancel it? I am baffled by this.


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