How do I get Telus to respond to me?

[wireless]

Telus installed a fibre optic cable into my home in November 2016. The person who installed the cable drilled through my toilet's plumbing and my toilet started plugging every three months until I hired a specialist plumber to figure out what the problem was. I have emailed Telus and they told me that they would get back to me but this was Oct 31st and I have heard nothing despite 2 further emails and about 3 phone messages. I have had a contractor come and give me an estimate of the cost to repair this but I cannot proceed until I hear from Telus. There is mold in along the toilet line and I am unable to use the toilet involved.

Any feedback about how to get in touch with someone that can help me would be appreciated.

Thanks
Renee


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