Data Usage Jump

[news]

[wireless]

I've been a telus customer for quite a few years and have never used more than 80 GB of data. We watch mostly Netflix and have a Macbook and a Windows 10 machine and two Android phones that also run off of the wifi. Last month we were contacted by Telus that they wanted to replace our tv box and modem, which they did on Jan. 20. With 11 days left on our billing cycle, we have now used 188 GB of data. I contacted Telus support and asked them what had changed that had increased our data usage? Nothing has changed in our viewing or usage pattern. They were able to show me daily usage data and following the installation of the new box and modem, our usage more than doubled. Tech support told me that it had nothing to do with the new installation and we must have increased our data usage. I assured them we hadn't. I called the tech who did the install and he said the same thing. In fact, when he did the install he checked our data usage and said there was no need to change our plan to get more data. Then I called tech support back again and, after managing to get past all of their scripts about what uses data and our data usage pattern, they told me that it was related to the install of the new box. "We had a better picture so it was using more data." I noted that Telus could have told us that the install was going to affect our data, and she agreed. So I don't know which tech support person to believe now. I don't mind paying for what I am using, but I don't want to feel like I'm being ripped off either. Anybody with this experience out there?


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