DW 2973 video cropped/chopped

[news]

[wireless]

I subscribe to an international channel 2973 DW but will likely unsubscribe because not only is the picture 4x3 but part of the video on both sides is cut off/cropped which makes it unacceptable to watch.
I have FTTH with the new Optik 4k 5662 PVR and 5602 boxes.
Just wondering if anyone on this forum has noticed this and if there might be a fix. I can option stretch the picture to fill the screen but the video is still cropped. Also I had this Channel previously on satellite where the video not cropped.
Thank you.


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