So, my 4K HDR Technicolor boxes randomly reinitialize, any help?

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So, I've had one set of boxes replaced, they reset, as a group, over 30 times in a month. Now, the second set of boxes is reinitializing. I'm working with Telus, but all they seem to do is reinstall the firmware over and over. Does anyone have any PRACTICAL help that might solve my problem? I could really use a helping hand, before I lose it on the next Telus rep.


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