Aside from the fact that the Optik TV app still doesn't play full screen on iPhone X, it lacks basic shortcut buttons to switch channels on iPhone, and crashes all the time on iOS devices. And after updating to the latest v7.88.1 released yesterday, it doesn't even run on my iPad anymore.
I'm not the type of person who usually post on forums, but the failure of the latest update today has pushed me over the edge.
After updating to the latest v7.88.1 which promises "bug fixes", now the Optik TV app simply gets stuck at start-up with "Optik TV" icon showing forever without advancing. The development team behind this app should be ashamed of pushing a non-working version out of the gate.
It is well-deserving of the 1.6 out of 5 star shameful rating based on hundreds of users who actually voted. Only the worst apps on the Apple App Store get this kind of rating.
I have called Telus customer service to ask them to address these issues on iOS and it seems their solution is to push out a newer version that not only does not address any of the issues, but disables operations on the iPad. Just fantastic (sarcasm).
I so regret signing a 2-year contract to come to Telus from Shaw. When I was on Shaw, I never had any issues like this, because they provide almost monthly updates to the app store, but Telus only updates their app once or twice a year. Bell seems to be even better with 4 out of 5 rating.
Telus, if you are listening, I will not be staying with you as soon as my contract is over, because of your neglect and general incompetence in terms of managing the Optik TV app.
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