Internet disconnects daily

[news]

[wireless]

Hey all first time post here!

I’ve had TELUS cooper line internet at my current home for the past 4 years. 15 down 1 up (super slow country town internet)

I’ve never had issues until the last couple months and it’s been a nightmare dealing with it and trying to get it fixed.

Pretty much what happens is random times a day I will completely disconnect from the internet provider. Wifi and Ethernet both go down. Ussualy it only goes down for a minute or two but sometimes the router needs a restart. Another issues is that this is completely random from what the TELUS people have told me it disconnects between 3 and 50 times a day. Lately it’s only been once or twice a day sometimes none.

What has been the most frustrating part is I have had the same local tech come out to my house and every time he says he finds something. Does what ever it is he does and literally the internet will be fine for 10 days before it starts up again. That part is probably me thinking it’s a conspiracy haha.

Anyways. Last time I called him he pretty much told me there is nothing he can do and you could tell he didn’t want to admit he doesn’t know what to do.

Has anyone heard of this issue or potential fixes or what I should do going forwards? One thought I had is maybe trying a high end aftermarket router as we are extremely heavy users and I already know the router/modem has issues with two people trying to do heavy stuff.

Anyways. Getting really annoyed paying 80$ for terrible service and internet.

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