Phone number prefix change ordered by Telus

[news]

[wireless]

I have a very common and old phone number prefix (758) in Nanaimo which Telus gave me when I moved here from a different part of the city 3 years ago. It is a prefix for the "Wellington" rate centre (exchange), which is in central Nanaimo (i.e. there is no separate town called Wellington).

Today, while processing a minor change, an agent said that 758 is actually a "Lantzville" prefix and I must change my number immediately becuase the regulator requires that this prefix can ony be used in Lantzville.

That does not make sense. The list of rate centres and their prefixes is available from Telus and on-line. The Lantzvile prefixes are 390 and 933 (as anyone around here knows).
758 is assigned to Wellington (Nanaimo).

It is a very common number here. It's widely used all around me.

It also makes no sense that Telus would give no notice of this radical and far-reaching change.

He said this is new and the regulator recently ordered it. I asked him to explain it in detail and I recorded his answers because it was hard to believe what he was saying. He said that it is imperative that my number be changed immediately. Has anyone else heard of this or know of where peope can find up-to-date info on-line about this?





More...