Changing name displayed on Caller ID

[wireless]

It seems that we made a fatal mistake when switching from Shaw to Telus for home phone: we didn't anticipate that Caller ID would show my name, not that of my wife, who uses the phone heavily.
I have been told that Telus "can't" change the Caller ID name. Assuming we can prove that we're married and at the same address that's obviously not true, so I'm now on indeterminate hold (30 minutes and counting) to be formally told again that they refuse to make the change.
What with re-marriages, name and gender changes, and a hundred other things I have to think that they get this call at a least a few times every day. Not having a simple way to handle changes is just plain unprofessional and lazy.

And sure enough, Telus refuses to do it. And has no interest in finding a way to fix the problem, except for cancelling the whole account are signing up a second time.


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