Migration to Gmail

[news]

[wireless]

So why did Telus make change now during covid when most computer support is not available? Ie a person coming to house to help us that are not very computer savey. When I first saw Email about the change I taught it was a scam, No indication that it was rely from Telus. So kept deleting it. Finlay I called support, they booked me a time at 0700 agent said she would call me on the day of switch over at 0900 to see if all worked.
I started at 0700 by 0930 I had my emails switched over to Gmail. But my OutLook would not work, and no call received from agent yet.
So I called, the agent attempted to solve problem but kept telling me, we cant work on 3rd party software. So again why the change? Finlay I got fed up asked her to put me through to complaints depart. Not much help there. Now it is 1130. The phone rings its the agent that told me a week ago she would call back between 0900 & 1000 She solved the problem. Its now 1:30PM. I ask if my cell phone will be affected by change. She tried but got no place. So I call tech dept, got an inpatient chap, no help. Again I phone, this time a very helpful man. Problem solved now 2:30PM Told him about my dad, He offered me a gift if I signed a contract. I said no way with Telus after today. I told him pay me for my wasted day.
So that is my gripe with Telus
I hope they read this and offer me some kind of compensation.


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