Why Is my service so poor?

[news]

[wireless]

I have had non stop issues since day one. Multiple techs and rushmen have tried and failed to resolve the poor service that I receive from Telus. I pay for 75mbps and I would be lucky to receive 20mbps on a good day. On a bad day I have seen speeds below 1mpbs. I am eternally grateful that the water services I pay for take their obligations to their customers more seriously than Telus does. Arguably my paper boy takes his obligations more seriously. The cavalier disregard for customer satisfaction is disconcerting, the consistent inconsistency is frustrating and Telus' lack of awareness regarding both is disturbing. What does a customer have to do to get some resolution? 5 years this has been ongoing! Cue the Telus representative holding a broom and desperately searching for a carpet to sweep this under!


More...