TELUS can't find service address

[news]

[wireless]

Hello,

I've been trying to get our home services switched to TELUS, but am unable to do so because TELUS can't find our address in their system. I spoke to a few representatives, and have been told that our address needs to be added to the system and the process can take 48 hours; however, its been about a month with no real updates.

Whenever I search my address on the TELUS website, I get: We are unable to find your address. From speaking with multiple sales representatives, it sounds like they have the same problem.

I was wondering if anyone has had similar experiences and what has been done to resolve the issue.

Some background information:
- We live in a townhouse without a unit number - we have our own mailing address
- A few units in our townhouse has TELUS



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