Telus email accounts

[news]

[wireless]

When I agreed to Telus home services I considered the fact I am currently running five Telus mobility accounts and home security, so Telus home internet, fibre optics, and television seemed like a logical choice. One specific question I did have was the ability to set up five separate email accounts, so members of my household could manage their own accounts and their own identities. I specifically asked the sales representative if that was the case, to which he replied "Yes. You can set up 10 separate accounts." So Telus installed their modem and TV boxes. I specifically maintained internet with the old subscriber for email addresses only to make sure the Telus system was suitable. To be honest, the Google management of email never really sat well with me.

Regardless, when I started to set up the five different users, I discovered this wasn't an easy process. After a total of 11-hrs fiddling around with Telus Chat (45-min) and voice communication, I discover a supervisor would be calling me back within 24-hrs to discuss the fact five separate users with their own ID CANNOT be set up with Telus, unlike my previous email provider (Shaw). Any emails sent out under the telus.net system is associated with the main account holder's name, which is unacceptable. As it stands, I believe Telus was derelict when representing their services, and signing me up for home services under false pretenses.

I will be seeking to have this contract declared null and void due to their misrepresentation of their services.


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