Intermittent Connection and Disconnection on Pure Fibre after new modem, splicing, strong signal

[wireless]

At random intervals my purefibre internet completely disconnects and subsequently reconnects.

I have called tech support, had the modem replaced and resliced. My work video calls are dropping and google home music disconnects. It happens between 6-15 times per day.

I cant continue like this working from home. I paid for a dedicated 24/7 connection to the internet.


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