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Old 04-07-2012, 03:13 AM
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Old 01-20-2022, 03:34 PM
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Default Toronto 911 operator says 'people are being hurt' by waiting on hold for up to 10 minutes
Internal documents obtained by CBC News show how long 911 wait times are more than one-offs in Canada's largest city. Reports, emails, and snapshots of Toronto's 911 call queue paint a picture of an emergency service struggling to retain staff amid burnout-fuelled shortages.


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