Port Forwarding and NH20A (Telus Internet Hub)

[news]

[wireless]

I got my equipment upgraded last week to include the new NH20A. Really nice piece of hardware. Get the install completed, so grab the admin credentials and get to work configuring it. Proper DDNS client, 10 Gbps port for my work machine, the whole shebang!
So imagine my surprise when I discover (through hours of testing, multiple support calls and another TELUS technician visit) that the advanced functions of the NH20A have been administratively disabled on consumer internet plans despite the relevant menus still being present in the GUI! You can add your settings; they just won't work!
When the on-site tech called HIS support, this is the summary of the conversation I had with them:

• I can bridge the NH20A and use my own device for Port Forwarding (which means I lost the 10Gig and MoCA 2.5 ports; big deal in my house)
• I can use my older T3200m instead and have it work as it did before.
• The tech wasn't permitted (by policy; he'd 'get in trouble for turning it on') to enable Port Forwarding on the NH20A

?
What in the actual heck?


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