Escalation - Request - Peering Riot Games x Telus

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[wireless]

Hi There,

Just a bit desperate to send this message but hopefully will get your assistance on escalating the below request from Riot which I hope I'm in the right place to do it. I've been working with their support for multiple weeks on trying to resolve an issue but basically, I have been playing their games for a while, and something that I noticed is the following:

• Game inconsistency (desync, lag) even if the ping/packet/jitter is showing that everything is fine
  • Video 1: At the same distance, the enemy will see the moving player first before the moving player sees the player who standstill.
  • Video 2: Peekers advantage, this has been there since the history of the internet but at low ping it shouldn't be as delayed as on this video.
    [both players for the testing were located in Calgary]
• Inconsistent PING
  • Even if I select a server with the same location (Oregon), I will have a game where the ping is 25ms, and in the next game on the same server/location my ping will be 40ms and I can also have a ping at 60 ms.
• Ping changed
  • We do have friends and competitions happening in Chicago (Illinois Server), our ping used to be 25-30ms and now it's 60-70ms
    • This is affecting Valorant and League of Legends
  • We do have competitions happening in Dallas, our ping used to be 45-50ms and now it's around 70-75ms (it's already challenging to play with 45-50ms while players in that area are very competent and that additional ping can be very felt).
• Ping can be corrected but we have to PAY but quality is MEH! ?
  • In order for us to adjust our ping to minimal and optimize the routing, we have to use VPN, VPS, or Gaming Services like ExitLag which is an extra 15 to 20 CAD a month. This is unfair for us playing on the best network in Calgary.

My current system is the following:

• CPU: Intel 13900K
• Motherboard: Gigabyte Aorus Z790 Tachyon
• GPU: Gigabyte Aorus RTX 4090
• RAM: XPG 2 x 16GB - 7200Mhz
• SSD: XPG Gaming S70 - 1TB

This is also affecting the other player from Calgary on Telus that we play with (Team Game). I hope you can help with this, for me and for the people who play the games made by Riot.

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Hi YYC_Super,


First off, a big shoutout for your incredible patience and understanding over the past few weeks. We truly appreciate your positive attitude as we work through this together. ?


After some thorough research and testing on our end, we've been hard at work trying to pinpoint the root cause of the issue you've been facing. Your videos have been incredibly helpful in this process. However, I'll be honest—it's been quite a challenge, as everything seems to be sailing smoothly on our side.


But hold on, there might just be a light at the end of the tunnel! ? In your last message, you mentioned using TELUS as your ISP, and they seem to specialize in gaming-enhanced connections through their Fibre technology as per your comments. Upon closer inspection, we've observed something intriguing. The routing from your city, the vibrant "Calgary," to our various servers is not playing nice. Whether it's the paths to Oregon, California, Chicago, Dallas, or beyond, things seem a bit haphazard. Sometimes it's like taking a scenic detour, and other times it's like sitting in traffic—neither of which makes for a fantastic gaming experience, I'm sure you'd agree.


This isn't a one-time story either. We've come across similar tales from other players in Calgary, where the gameplay joy seems to get lost in transit. So here's a game plan that we're super excited about: Since TELUS is all about that gaming glory, we're kindly suggesting that you loop with this. Share this message and let them in on the quest for better gaming. If they're game (pun intended) to team up, we'd be thrilled! Share our PeeringDB page (Riot Peering Form) with them—it's like a backstage pass to our technical wizardry. They can tap into our dedicated tech squad directly and join hands to ensure every player in your city—no matter the Riot game they're in for—gets the seamless experience they deserve.

Believe it or not, this has worked magic before, and we're pretty confident it'll sprinkle some gaming stardust on your experience too.

Sending a wave of luck your way in Valorant! ? And hey, we're really sorry for any inconvenience this rollercoaster might have caused you. Hang in there, and let's make your gaming moments legendary together!


Warmest regards,
Valorant Support

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