Escalating an internet outage

[wireless]

I have an internet outage (seems related to the Nokia modem handling the finer that comes into my house) and a technician needs to come to fix the issue.


Problem is , there are no technicians available and the earliest one can come is in 7 days !!!

Both my wife and I work from home.

Just can’t believe in this day and age it takes 7 days to get someone to fix the issue. Probably would be faster to change to another service provider.

Is there someone at Telus that can be contacted to escalate this ?

thank you.


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