Telus Fiber With Ubiquity Dream Router

[wireless]

I recently purchased a Ubiquity Dream Router and am unable to connect the device to the fiber modem. When I do it notes no internet. I spoke to Telus and they were escalating it and then unfortunately our call was disconnected. I have a Tplink Deco M9 with similar hardware and it connects to the modem with no issues. Has anyone had these issues and able to provide insight into why I can't get internet on the UDR?


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