Bad Customer Service.

[news]

[wireless]

Telus has been my provider of home internet since 2013 when I moved to Fort McMurray, AB, and now I have added mobility service with Telus because I thought Telus provided good customer service, but I was wrong. For my home internet, I have a Telus 150 plan, but I do not get more than 60mbps speed. I have called for speed-related problems a number of times, but nobody solved them. After my last call to technical support, a technician came to my house and found there was only one working line in my building, which means you cannot get more than 75mbps speed since Telus removed the second line in 2019. I paid last one year for the Telus 150 plan and I am very surprised how Telus gave me the Telus 150 plan even though I didn't get more than 75 Mbps your technician suggested me you call customer service and ask for reimbursement but when I called many times to loyalty department but got very rude and unethical answered from them and that's why I have decided to cancel the service if you don't want to keep a loyal customer


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