How long for Refund?

[wireless]

I canceled my home services about 2 months ago. Because Telus asks for bill payment for services not yet received, I had a refund of over $100 dollars to be issued to me. About a month ago, I called and spoke to a representative who explained that a refund would be issued soon in the form of a check mailed to my home. After not receiving it yet, I called again yesterday to speak to another rep.

This rep seemed to not know what he was talking about. At first he said that a check was mailed on Oct 22. I informed him that I have not received a check. He then said that a check would be issued to me after a 3rd consecutive month of not receiving services. I asked why I would have to wait 90 days to receive money owed? He claimed it was Telus policy. I said "you have a policy to not pay people the money that you owe them for several months?" I also asked why I would have to wait 3 months if they had already supposedly sent a check on Oct 22? Why would they send a check on Oct 22 if it was their "policy" to not send a check for 3 months? He didn't have a good answer.

I just want to know when I will receive my payment. It's absurd that I would have to wait for 3 months to receive a refund.

Thanks,
Rylant


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