Issue with isp but not sure how to describe it on tech support

[wireless]

Each host displays a node and from each node they'll need to route you from point A which is your ISP to point b then to point c (point b can be a representation of how many nodes it will take to reach point c which is us). It appears that you're getting network issues at the following host:
GTD-THMN-R2.bb.telus.com - This is where you lost connection overall.

This is the so called issue, I've talked with supports for the said server (League of legends) and they are telling me the issue is on telus's side or my home network and that I'd need to call support but I don't know how to explain the issue I also have WinMTR logs that could help understand.


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