Connecting Printer to Wifi

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[wireless]

Hi,
I'm helping my senior Father with connecting his printer to his telus modem.

The modem is a T3200M, and the printer is an HP Envy 4500

I have the correct wifi password and have verified by connecting with my phone.
The printer is able to connect to a hotspot I create with my phone, and print.
The printer sees the wifi network, but is unable to connect when the correct password is entered.

So again, wifi works, printer connects to wifi, but printer doesn't connect to Telus wifi.

Any ideas what could be causing the problem?

Thanks


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